How do I sign up?

To find out if you are eligible for Medicaid go to the BMS (Bureau for Medical Services) website. There you will learn more about joining our health plan. You can also see if you qualify for a Medicaid program. You must be approved by BMS and the DHHR (Department of Health and Human Resources) to qualify. If you have questions about your eligibility, call your DHHR case worker. BMS will give us the name, address, age and sex of each member enrolled in our health plan. The start date of your enrollment will be on your Aetna Better Health Medicaid ID card. BMS determines your enrollment in the Aetna Better Health Medicaid program based upon your Medicaid eligibility. Mountain Health Promise members will be automatically enrolled.

When your family size changes, you move or get another health insurance call Aetna Better Health Member Services and your DHHR case worker. Call them when:

  • You have a new person in your family
  • Someone leaves your family home
  • You move

If you move from your current address, Aetna Better Health may not be able to cover you under our Medicaid program. We will help you get services until you are disenrolled. Aetna Better Health Member Services Department will be able to tell you if your new address is within our service area.

Adding a Newborn Baby

Please call the Change Center at 1-877-716-1212 to report when your baby is born. Babies born to mothers in the Aetna Better Health Medicaid program will be enrolled in for a minimum of 60 to 90 days. Your newborn is enrolled on the first day of the month of their birth. The 60-day minimum starts from their day of birth. Call the Change Center at 1-877-716-1212 to make sure your baby does not have a problem receiving care.