About Us

CoventryCares is now Aetna Better Health of West Virginia

We are proud to announce that CoventryCares of West Virginia is officially Aetna Better Health of West Virginia. Aetna Better Health of West Virginia is the name of the Medicaid plan we offer in West Virginia.

In May of 2013, Coventry became part of Aetna, and the name change reflects our pride in being part of the Aetna family. Together, we are combining our strengths to serve you and meet your health care needs. The new name in no way will affect your care. Nothing about your services or benefits will change.

  • Same benefits: You will have the same great health care coverage.
  • Same network: You will be able to keep your same doctor.
  • Same great service: The same great staff will be here to support you.

If you have any questions about this change, please call Member Services at 1-888-348-2922 TTY: 711. We are here to answer your questions, Monday-Friday, 8:30 a.m. to 5 p.m.

Our members are at the center of all we do

Aetna Better Health of West Virginia uses an integrated approach to the administration of benefits. We will empower you, and your family, by giving you tools to live a healthy life. Our approach focuses on not just part of you, but all of you. Everything around you affects your health: Where you live. What you eat. Your family and friends. Your activities. Your age. Your emotions.

That’s why it’s so important to treat behavioral and physical health together.

Connecting you to care

We want to know your goals, use your strengths and understand your needs. You deserve quality health care. We’re here to help you get the care you need. 

We work with your family, caregivers, providers, advocates, peer and family organizations and community groups to help you reach better health outcomes. We integrate physical and behavioral health. We help you connect to resources and provide vital services to get you access to the services you need. It’s important you get the right care, at the right time, in the right place. By collaborating with a large network of providers, you’re able to get this.