Service Coordination

For the STAR Kids program, Service Coordination is a special kind of care management service that is performed by a licensed, certified, and/or experienced person called a service coordinator. The purpose of a Service Coordinator is to maximize a member's health, well being, and independence. The Service Coordinator will work with the member’s PCP to coordinate services.

Treating providers can refer members for service coordination services by contacting the Aetna Better Health Service Coordination Department at 1-844-STRKIDS (1-844-787-5437).