Medicaid (STAR) Member Handbook
Your Member Handbook has information to help you get the care and services you need. Call Member Services with questions toll-free at 1-800-248-7767 (Bexar) or 1-800-306-8612 (Tarrant).
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989. (Ask them to call the Aetna Better Health Member Services line).
At Aetna Better Health, we have nurses and other staff members who can speak English and Spanish and are ready to help you at any time day or night. We have special services for people who have trouble reading, hearing or seeing. The Member Handbook is available in hard copy without charge, and the MCO or Dental Contractor must provide it upon request within 5 Business Days.
You can ask for the Member Handbook in audio, other languages, Braille or larger print. If you need an audiocassette or CD, we will mail it to you. For more information, download the Member Handbook by clicking on the links below.