Abuse, Neglect & Exploitation
The law requires that you report suspected abuse, neglect, or exploitation, including unapproved use of restraints or isolation that is committed by a provider.
Call 911 for life-threatening or emergency situations.
Report by phone (non-emergency); 24 hours a day, 7 days a week, toll-free
Report to the Department of Family and Protective Services (DFPS) by calling 1-800-647-7418 if the person being abused, neglected, or exploited lives in or receives services from a:
Report all other suspected abuse, neglect, or exploitation to DFPS by calling 1-800-252-5400.
Report electronically (non-emergency)
Helpful information for filing a report
Signs and symptoms
It may be difficult to recognize signs and symptoms of abuse or neglect as they can often times appear to be symptoms of dementia or signs of the individual’s frailty, mental deterioration, or disease process.
- Unexplained injuries
- Broken bones
- Medication issues
- Refusal of visitors by the caregiver
- Control by the caregiver
- Odd behavior
- Sexually transmitted diseases
- Weight loss
- Bed sores
- Long fingernails/soiled fingernails (with feces)
- Unsanitary living conditions
- Unsuitable/dirty clothing
- Unsafe living conditions
- Matted hair
- Significant withdrawals
- Sudden changes in financial condition
- Missing items