Abuse, Neglect & Exploitation

The law requires that you report suspected abuse, neglect, or exploitation, including unapproved use of restraints or isolation that is committed by a provider.

Call 911 for life-threatening or emergency situations.

Report by phone (non-emergency); 24 hours a day, 7 days a week, toll-free

Report to the Department of Family and Protective Services (DFPS) by calling 1-800-647-7418 if the person being abused, neglected, or exploited lives in or receives services from a:

  • Nursing facility
  • Assisted living facility
  • Adult day care center
  • Licensed adult foster care provider
  • Home and Community Support Services Agency (HCSSA) or Home Health Agency. Suspected abuse, neglect or exploitation by a HCSSA must also be reported to the Department of Family and Protective Services (DFPS).

Report all other suspected abuse, neglect, or exploitation to DFPS by calling 1-800-252-5400.

Report electronically (non-emergency)
Go to Texas Abuse Hotline. This is a secure website. You will need to create a password-protected account and profile. 

Helpful information for filing a report
When reporting abuse, neglect, or exploitation, it is helpful to have the names, ages, addresses, and phone numbers of everyone involved.


It may be difficult to recognize signs and symptoms of abuse or neglect as they can often times appear to be symptoms of dementia or signs of the individual’s frailty, mental deterioration, or disease process.

Physical abuse:

  • Unexplained injuries
  • Broken bones
  • Medication issues
  • Refusal of visitors by the caregiver

Emotional abuse:

  • Control by the caregiver
  • Odd behavior

Sexual abuse:

  • Bruises
  • Sexually transmitted diseases
  • Bleeding


  • Weight loss
  • Bed sores
  • Long fingernails/soiled fingernails (with feces)
  • Unsanitary living conditions
  • Unsuitable/dirty clothing
  • Unsafe living conditions
  • Matted hair


  • Significant withdrawals
  • Sudden changes in financial condition
  • Missing items

Source: Department of Family and Protective Services