Welcome to Aetna Better Health of Texas

At Aetna Better Health of Texas, we believe in improving every life we touch as good stewards to those we serve.

For Members:
Welcome to Aetna Better Health of Texas!  If you are eligible for Medicaid, we can help. We offer these program services: - The Medicaid (STAR and STAR Kids) programs - The Children’s Health Insurance Program (CHIP/CHIP Perinate). Aetna Better Health has proudly served the people of Texas for ten years. You’ll feel comfortable knowing that thousands of Texans get health care benefits through our plans.

When you join in Aetna Better Health of Texas, you can:
-  Choose your own doctor, close to home
-  Call to speak to a nurse anytime, 24/7
-  Get extra benefits  – special programs to meet your health care goals 

To join in Aetna Better Health of Texas, please call your enrollment broker. 1-800-964-2777 (Medicaid or CHIP) or 1-877-782-6440 (STAR Kids) (TTY/Hearing impaired: 7-1-1). Monday – Friday 8:00am – 6:00pm
We can answer your questions about benefits, help with finding or choosing a doctor, and solve problems in getting health care services.

To learn more about Aetna Better Health of Texas, or how to access our services, call our Member Services group:  Monday - Friday, from 8 a.m. to 5 p.m.
Medicaid STAR 1-800-248-7767 (Bexar), 1-800-306-8612 (Tarrant) CHIP or CHIP Perinate 1-866-818-0959 (Bexar), 1-800-245-5380 (Tarrant)
Or for STAR Kids members:  24 hours a day, 7 days a week
Medicaid STAR Kids 1-844-STRKIDS (1-844-787-5437)
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.

You can also ask for the Member Handbook in audio, other languages, Braille or larger print. If you need an audiocassette or CD, we will mail it to you.

STAR Kids Service Coordination:
Service Coordination is a special service performed by a service coordinator to help you make a plan to manage your health and behavioral health care needs. When you enroll with Aetna Better Health of Texas, you may be assigned to a Service Coordinator. If you do not have a Service Coordinator, you can ask for one. The Service Coordinator’s job is to help you with all of your health care needs.

24-Hour Nurse Line:
As a member of Aetna Better Health, you can talk to a nurse when you have health questions. You can call the nurse line 24 hours a day, 7 days a week. Even better, this service is provided at no cost to you. 
The nurse can answer your questions and help you make health decisions. You can call the nurse line at:
Medicaid STAR 1-800-248-7767 (Bexar), 1-800-306-8612 (Tarrant) STAR Kids 1-844 STRKIDS (1-844-787-5437) CHIP or CHIP Perinate  1-866-818-0959 (Bexar), 1-800-245-5380 (Tarrant)
TTY/TDD - 1-800-735-2989 
If you have an emergency, please call 911.
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.

Behavioral Health:
We want you and your children to be healthy in body and in mind Our health plan covers health for our members as a whole person.  That includes help for mental health problems like depression or substance abuse.
You don’t need a referral You or your child may go to any mental health provider in our network.  You don’t need to ask your doctor for a referral.
You can get help anytime, day or night If you need help for you or your child right away, call our hotline. It’s open 24 hours a day, 7 days a week. For emergencies, go to the nearest hospital or call 911 right away.
Medicaid STAR (Tarrant): Call 1-800-306-8612; then press 9. Medicaid STAR (Bexar): Call 1-800-248-7767; then press 9.
STAR Kids (Tarrant): Call 1-844-STRKIDS (1-844-787-5437); then press 9.
CHIP (Tarrant): Call 1-800-245-5380; then press 9. CHIP (Bexar): Call 1-866-818-0959; then press 9.
1-800-735-2989 (TTY/TDD)

Provider Relations Contact Information:
Contact our Provider Relations group for important details about our clinical programs and guidelines as well as resources to assist you with coding, billing practices, formularies and improving patient care quality.
Email: TXProviderEnrollment@aetna.com
Medicaid STAR: Bexar: 1-800-248-7767 Tarrant: 1-800-306-8612
CHIP: Bexar: 1-866-818-0959 Tarrant: 1-800-245-5380
Medicaid STAR Kids: Tarrant: 1-844-787-5437

Important phone numbers for Aetna Better Health of Texas for Pharmacy and Vison and other Aetna Contact Numbers

8am-5pm Monday-Friday

2777 Stemmons Fwy • Dallas, TX 75207  

Fair Hearings:
If you, as a member of the health plan, disagree with the health plan’s decision, you have the right to ask for a State Fair Hearing. You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A doctor or other medical provider may be your representative. If you want to challenge a decision made by your health plan, you or your representative must ask for the fair hearing within 120 days of the date on the health plan’s letter with decision. If you do not ask for the fair hearing within 120 days, you may lose your right to a fair hearing.

To ask for a fair hearing you or your representative should either send a letter to the health plan at: Aetna Better Health Attention: Member Advocate P.O. Box 569150 Dallas, TX 75356‑9150 
or call:
STAR Medicaid  - 1-800-248-7767 (Bexar) or 1-800-306-8612 (Tarrant)
STAR Kids  - 1-844-STRKIDS (1-844-787-5437)

NCQA Accreditation

Aetna complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Aetna does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print,  paper, audio, accessible electronic formats, other formats) at no cost.
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need a qualified interpreter, written information in other formats, translation or other services, call the number on your ID card or 1-800-385-4104.

For financial Literacy information see the Office of Consumer Credit Commission webpage https://occc.texas.gov/consumers/consumer-education/guide