Aetna Better Health of Ohio Dual Preferred (HMO Plan)

Effective 1/1/2020 please be aware of the following important website & phone number changes.

For Members:

For information on becoming a member, please call 1-833-570-6670.

To access the member web portal, please use this link: AetnaMedicare.com

 

For Providers:

For prior authorizations

  • Medicare Standard Organization Determination:
    • Fax clinical information within 5 calendar days to:
      • (859) 455-8650 Attention: Predetermination
  • Expedited Organization Determination:
    • Fax clinical information within 24 hours to:
      • (860) 754-5468 Attention: Predetermination
    • Dual task ALL expedited organization determination requests to Precert-Medicare Expedited Notify in addition to standard tasking

Precertification Phone #:  844-819-2159

Link for reaching Predetermination (job aid):  https://teams.sp.aetna.com/sites/ncm_se/um/PSTwiki/Predetermination%20Process.aspx