Effective 1/1/2020 please be aware of the following important website & phone number changes.
For information on becoming a member, please call 1-833-570-6670.
- To search for a provider, please use the following site: https://navinet.navimedix.com/sign-in?ReturnUrl=/
To access the member web portal, please use this link: AetnaMedicare.com
For prior authorizations
- Medicare Standard Organization Determination:
- Fax clinical information within 5 calendar days to:
- (859) 455-8650 Attention: Predetermination
- Expedited Organization Determination:
- Fax clinical information within 24 hours to:
- (860) 754-5468 Attention: Predetermination
- Dual task ALL expedited organization determination requests to Precert-Medicare Expedited Notify in addition to standard tasking
Precertification Phone #: 844-819-2159
Link for reaching Predetermination (job aid): https://teams.sp.aetna.com/sites/ncm_se/um/PSTwiki/Predetermination%20Process.aspx