Aetna Better Health of Ohio (HMO SNP)

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Effective 1/1/2020

Important website & phone number changes below.

Aetna Better Health of Ohio Dual Preferred (HMO Plan)

For Members:

For information on becoming a member, please call 1-833-570-6670.

To search for a provider, please use the following site: https://navinet.navimedix.com/sign-in?ReturnUrl=/

To access the member web portal, please use this link: AetnaMedicare.com

For Providers:

For prior authorizations

Medicare Standard Organization Determination:

Fax clinical information within 5 calendar days to:

(859) 455-8650 Attention: Predetermination

Expedited Organization Determination:

Fax clinical information within 24 hours to:

(860) 754-5468 Attention: Predetermination

Dual task ALL expedited organization determination requests to Precert-Medicare Expedited Notify in addition to standard tasking

Precertification Phone #: 844-819-2159

Link for reaching Predetermination (job aid): https://teams.sp.aetna.com/sites/ncm_se/um/PSTwiki/Predetermination%20Process.aspx

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