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How to find a provider
- Enter provider or facility name or select a specialty
- Enter ZIP code, city or county
You can call Aetna Better Health of New York at 1-855-456-9126 to request a hard copy of the Provider Directory. The online Provider Directory is updated at least every 30 days.
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The “ADA+” Symbol
If a provider has this symbol "ADA+" next to its name, it means that the provider meets the FIDA Program accessibility standards. This means that the provider meets all of the following 25 requirements, except for any that would not apply to that type of provider.
These are the requirements providers have met if they have an “ADA+” symbol next to their names:
- The office has at least one wheelchair‑accessible path from an entrance to an exam room.
- Exam tables and all equipment are accessible to people with disabilities.
- Where parking is provided, spaces are reserved for people with disabilities. There are also pedestrian ramps at sidewalks and drop‑off zones.
- Where parking is provided, there are an adequate number of accessible parking spaces (8 feet wide for a car and 5 foot access aisle).
- For a provider with a disability‑accessible parking space, there is a stable, firm, and slip resistant path from the disability‑accessible parking space to the facility entrance. The path does not require the use of stairs. Except for curb cuts, the path is at least 36 inches wide.
- There is a method for people using wheelchairs or that require other mobility assistance to enter as freely as everyone else. That route of travel is safe and accessible for everyone, including people with disabilities.
- The main exterior entrance door used by people with mobility disabilities to access public spaces meets accessibility standards. This includes a clear opening, low doorstep, and accessible door handle.
- There are ramps for wheelchair access. The slopes of the ramp are accessible for wheelchair access, the railings are sturdy and high enough for wheelchair access, the width between railings is wide enough to accommodate a wheelchair, and the ramps are nonslip and free from any obstruction (cracks).
- Where there are stairs at the main entrance, there is also a ramp or lift, or is there an alternative accessible entrance.
- Any inaccessible entrances have signs indicating the location of the nearest accessible entrance.
- The accessible entrance can be used independently and without assistance.
- Doormats are half inch high or less with beveled or secured edges.
- Waiting rooms and exam rooms are accessible to people with disabilities.
- The interior layout of the building allows people with disabilities to get materials and services without assistance.
- The interior doors comply with the criteria listed above for the exterior door.
- The accessible routes to all public spaces in the facility are 31 inches wide.
- In public areas where services are provided, there is a 5 foot circle or a T‑shaped space for a person using a wheelchair to reverse direction.
- All buttons or other controls in the hallway are no higher than 42 inches.
- All elevators in the facility have raised and braille lettering on signs next to the door and on the controls inside the cab. The elevators also have call buttons in the hallway that are not higher than 42 inches.
- Sign language interpreters and other auxiliary aids and services are provided when needed.
- The public lavatory is wheelchair‑accessible.
- The public restroom’s exterior door and interior stall doors comply with the standards listed above for exterior doors.
- There is at least one wheelchair accessible stall in the public restroom that has an area of at least 5 feet by 5 feet, clear of the door swing. Or, there is at least one stall that provides greater access than a typical stall (either 36 by 69 inches, or 48 by 69 inches).
- In the accessible stall of the public restroom there are grab bars behind and on the side wall nearest the toilet.
- There is one lavatory in the public restroom that meets accessibility standards, such as an accessible toilet, faucets, and soap dispensers.
Standing orders for alternative formats
If you wish to make a standing request to receive all materials in a language other than English or in an alternate format, you can call Aetna Better Health of New York Member Services at 1-855-456-9126.