Aetna Better Health of New Jersey publishes provider notices containing up-to-the-minute information you may need to know from our regulators, new coding/claims processing rules, or any other new plan information. Our goal is to keep you as well informed about our plan as possible. Be sure to check this page often.

What's new

Provider notices

Subject: Notice to Personal Care Assistance Providers

Date: August 6, 2020

The New Jersey Department of Human Services, Division of Medical Assistance and Health Services (DMAHS) has increased the minimum hourly rate requirements that Aetna Better Health of New Jersey and other Medicaid Managed Care Organizations must pay for Personal Care Assistance (PCA) services.


Effective July 1, 2020, the new, mandated rate for PCA services to individuals is $21 per hour for services provided from July 2020 to August 2020 and $19 per hour for services provided from September 2020 to June 2021.


As always, providers must bill Aetna Better Health of New Jersey for such PCA services in 15-minute units using code T1019.


Aetna Better Health of New Jersey will update our payment system to include the new rate effective July 1, 2020. To account for the new rate, Aetna Better Health of New Jersey will retroactively adjust any impacted claim payments for dates of service on or after July 1, 2020. You will not need to resubmit claims, as Aetna Better Health of New Jersey will reprocess based on claims already submitted.


If you have any questions regarding Aetna Better Health of New Jersey implementation of this rate change, please contact Mary Pagano, Network Relations Manager at

Subject: [REMINDER] Providers must enroll with the State Medicaid Program or risk being removed from the provider network

Date: June 19, 2020



Effective January 1, 2018, the 21st Century Cures Act 114 P.L. 255, all Medicaid managed care network providers must enroll with the state Medicaid program or risk being removed from the provider network. Please note that this is a federal and state requirement and we were asked to send this notice to remind you of what you need to do immediately. Enrollment as a NJ FamilyCare provider does not require you to service NJ FamilyCare Fee-forService beneficiaries. To safeguard your status in the provider network you must enroll in the state Medicaid program. The 21st Century Cures Act Enrollment Application should be submitted to Molina Medicaid Solutions by December 31, 2017. Providers should continue to provide services to NJ FamilyCare members as the enrollment application is processed by Molina. The link for the 21st Century Cures Act application for enrollment can be accessed at: The application can be downloaded and forwarded to the NJ Medicaid Provider Enrollment office for processing. Should you have questions during the NJ FamilyCare Program enrollment process please contact the NJMMIS provider enrollment unit at 609-588-6036. The mailing address to submit the application and credentials is:

Molina Medicaid Solutions

Provider Enrollment

P.O. Box 4804

Trenton, NJ 08650


The completed application with credentials can also be faxed to: 609-584-1192. If you receive this letter from multiple managed care plans, you only need to submit a single NJ Medicaid enrollment application. You may be asked to provide evidence of your submission, so you are encouraged to keep a copy of your application. If you have any additional questions regarding how or why you were identified as a provider who needs to enroll in the NJ FamilyCare Program, please contact the NJMMIS provider enrollment unit at 609-588-6036. Thank you for your prompt attention and cooperation.

Subject: NJ Human Services Commissioner Urges Medicaid & CHIP Providers to Act on Federal Funding Available to Help with COVID-19 Costs

Date: June 10, 2020

Press Release on Federal Funding

Subject: COVID-19 Communications Update: Resumption of Prior Authorization/ Precertification and Admissions Protocols 

Date: June 1, 2020

Prior Authorization Notification Update

Subject: Aetna Better Health of NJ has updated its New Jersey Medicaid Regulatory Compliance Addendum in accordance with the State of New Jersey.

Date: April 1, 2020

New Jersey Medicaid Regulatory Compliance Addendum

Subject: New Policy Updates - Clinical Payment, Coding and Policy Changes

Date: July 1, 2019

We regularly augment our clinical, payment and coding policy positions as part of our ongoing policy review processes. In an effort to keep our providers informed, please see the below chart of upcoming new policies.

Effective for dates of service beginning Q4 2018  

DIAGNOSIS CODE GUIDELINES-ICD10 EXCLUDES 1 NOTES-One of the unique attributes of the ICD-10-CM code set is the new concept of Excludes 1 Notes. An Excludes 1 Note indicates that the excluded code identified in the note should never be used at the same time as the code or code ranges above the Excludes 1 Note in the ICD10 manual. An Excludes 1 Note is used to indicate when two conditions cannot occur together, such as a congenital form versus an acquired form of the same condition. These conditions are mutually exclusive code combinations.



Per ICD-10 Manual 2019, under section E03 (Other Hypothyroidism), there is an “Excludes 1 Note” E89.0 (Postprocedural hypothyroidism) and E00-E02 (Iodine-deficiency related hypothyroidism); as these 2 diagnoses represent mutually exclusive conditions with different origin and cannot be reported together.

Per the 2019 ICD-10 Manual page 1067, Chapter 19. Injury, Poisoning and Certain Other Consequences of External Causes lists T43- (Poisoning by, adverse effect of and underdosing of psychotropic drugs, not elsewhere classified) with an “Excludes 1 Note” for T42.4- (Poisoning by, adverse effect of and underdosing of benzodiazepines). As one is specific (“benzodiazepines”) and one is “not classified elsewhere” these two diagnoses are mutually exclusive and cannot be reported together.          

Subject: Medical Record Request Requirement

Date: February 6, 2018


As we enter HEDIS season, Aetna Better Health of New Jersey would like to remind providers of our medical record request requirement:

Health Care Providers must supply copies of records within 14 days of the receipt of a request, where practicable, and in no event later than the date required by any applicable law, regulatory authority or government agency with jurisdiction over Aetna Better Health’s operations (a “Government Sponsor”).  Except as required by applicable state or Federal law, Aetna Better Health (including Aetna Better Health’s authorized designee), Government Sponsors and Aetna Better Health members shall not be required to reimburse Health Care Providers for expenses related to providing copies of patient records or documents. 

Thank you for your continued commitment to improving the health of our members – your patients.


Subject: Provider Notification: Unlisted Code

Date: August 8, 2017

Effective September 15, 2017, Aetna Better Health of New Jersey will change the way unlisted and non-specific CPT and HCPCS codes are reviewed and paid.

With a few exceptions listed below, these codes will no longer be managed through the prior authorization process. They will be managed with Medical Records at the time of claim submission. That is, records supporting the use of these codes must be submitted with the claim. These claims will pend to our AMA Edit Team who will review for:

Codes not included in the process change are:



41899 – General Anesthesia for dental procedures

Prior Authorization

E1399 and K0108 – wheelchair components and services

Prior Authorization

90999 – unlisted dialysis procedure

Prior Authorization with dialysis services

Unlisted J code

Prior Authorization

 If records are not submitted with any claim including one of the codes listed below, the claim will be denied for lack of documentation. You may resubmit the claim with required supporting records.

 Please refer to the list for the codes covered by this process.

Subject: FluMist No Longer Covered
Date: September 1, 2016

Aetna Better Health of New Jersey covers all vaccines recommended by the CDC’s Advisory Committee on Immunization Practices (ACIP). ACIP regularly reviews all formulations of vaccines and updates its list of recommended vaccines. In previous years, the list included a live attenuated Influenza vaccine (LAIV) for individuals aged 19-49 in a nasal spray formulation (Flumist).  Recently the ACIP determined that the current LAIV should not be used for the 2016-2017 Influenza season. 

As a result of the decision by ACIP, Aetna Better Health of New Jersey will no longer cover LAIV for prevention of influenza for the 2016-2017 Influenza season.  ACIP continues to recommend annual flu vaccination with either the inactivated influenza vaccine (IIV) or recombinant influenza vaccine (RIV) for everyone 6 months and older.  Injectable Seasonal Influenza Vaccines (Trivalent and Quadrivalent) and Intradermal Influenza Vaccine (Short Needle) will continue to be covered during the current Flu Season of August 1, 2016 –April 30, 2017. These vaccines are available through a participating pharmacy. View the CDC Newsroom Media Statement

Subject: Fluoride varnish
Date: Oct. 21, 2015

Aetna Better Health on New Jersey encourages medical providers to apply fluoride varnish to children’s teeth, perform dental assessments and promote routine oral heath visits for Aetna’s young members.


  • Participating pediatricians, nurse practitioners and physician assistants who have completed an online training curriculum or who have received training from an already trained provider can be reimbursed for the application of fluoride varnish.
  • Pediatricians will be reimbursed $15 for each varnish application every three months on members up to age five.
  • Enter CPT code 99188 and ICD-10 diagnosis code Z00.12X or Z76.2 on the claim form when billing Aetna. Only trained providers will be reimbursed.
  • Online training can be completed at Click course 6: Caries Risk Assessment, Fluoride Counseling on the right side column. One provider per facility needs to complete the online curriculum and can then train their colleagues.
  • Providers who have completed the training must sign a form attesting they have completed the curriculum. The form is on our website. Please FAX the form to Joseph Maggio 1-860-607-8842.
  • Fluoride varnish supplies can be obtained by contacting Henry Schein at 1-800-372-4346 or Benco at 1-800-462-3626.