As we continue to navigate COVID-19, we are committed to ensuring our members get the care they need without any hassle. We will continue to update this site and share the most up-to-date information with our members, to provide them with information they need to feel protected.
Aetna Better Health of New Jersey is working to protect you from COVID-19 scams. Do not respond if you get a call, text or email about “free” coronavirus testing. Do not give out your Aetna Better Health of New Jersey member ID number or other personal information. Please report any scams by calling 1-800-447-8477 or online at https://tips.oig.hhs.gov/. You can also call Aetna Better Health of New Jersey Member Services at 1-855-232-3596 (TY 711).
What is COVID-19
Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus. Click here for more information.
What are the symptoms?
Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure, and even death. Symptoms vary from person to person. Visit the CDC Symptoms of Coronavirus webpage for more information.
How can I protect myself and my family?
Washing your hands often with soap and water for at least 20 seconds is one of the best ways to protect yourself from contacting and spreading the virus. Since this virus spreads from person-to-person, it is important to avoid close contact. Keep a 6 feet distance between people who do not live in your home. When in public, cover your mouth and nose. Clean and disinfect frequently touched surfaces daily. Visit CDC for more information.
To help prevent the spread and reduce the risk of exposure to COVID-19, Aetna Better Health of New Jersey has temporarily expanded access to care from your home by reimbursing for Telehealth services. Meet with your doctor by video chat or phone with no co-pay.
You can still get routine medical care during COVID-19. Here’s how:
- Call your doctor to see if they are open for appointments. It is important to call your doctor or other health care facility before you go there. They will give you further information on how they are treating patients during COVID-19. Your doctor may offer virtual visits, or telehealth, via video, chat or phone instead of in-office visits. Aetna Better Health covers telehealth visits for our members.
- Get answers any time of day. Call our 24/7 Nurse Line at 1-855-232-3596 (TTY 711). Nurses are available 24 hours a day, 7 days a week to answer your health care questions
- Have a dental emergency? Many dental offices are open to handle your emergency dental needs. If your dentist is closed or you do not have a dentist, call LIBERTY Dental Plan at 1‑855‑225‑1727 for assistance in finding a dentist. You can see a dentist who is not part of the Plan network for emergency dental care. If you are out of town and need emergency dental care, you can go to any dentist for care. You do not need a referral or the Plan’s prior approval before you get emergency dental care.
- Talk to a doctor from home. Remember, it is important to help keep emergency rooms clear during COVID-19. Take advantage of telehealth services. If your provider is not offering virtual visits, call Aetna Better Health and we can help find you a provider who can treat you from home. Call 1-855-232-3596 (TTY 711).
- Visit an Urgent care. For non-life threatening emergencies, call your provider or visit the nearest urgent care.
- When to go to the ER? If you are having an emergency, you should ALWAYS call 911 or go to the nearest emergency room.
Aetna Better Health of New Jersey is offering 90-day maintenance medication prescription for our members.
Where to get tested for COVID-19
Together with CVSHealth, we’re working to slow the spread of COVID19. And that means more testing. Learn more about CVSHealth’s new Drive-thru test locations here: https://www.cvs.com/minuteclinic/covid-19-testing
There are three types of testing sites:
- Community-based testing sites - These sites are open to all New Jerseyans, including asymptomatic individuals. Asymptomatic individuals are asked to contact a health care provider or public health official before seeking testing, as it is critical that testing supplies are available for front-line workers and vulnerable populations. Where resources are strained, testing will be prioritized for asymptomatic health care workers and first responders, personnel in congregate living settings, and New Jerseyans who have been in close contact with an individual who has tested positive for COVID-19.
- Local testing sites - These sites may be restricted to residents of a specific county, municipality, or to first responders. Some also require an appointment and/or prescription from a healthcare provider.
- Private testing sites - To access testing at these sites, you must contact your doctor or healthcare provider.
NOTE: Each testing site operates on a schedule and has specific requirements. Please check with that site before visiting as you may be turned away.
This information is provided directly from the New Jersey Department of Health website. Click here to learn more.
How NJ FamilyCare is working to support New Jerseyans' health needs during the Coronavirus Emergency
The Department has made policy changes to make it easier for individuals and families to get the health care services they need, including:
- NJ FamilyCare enrollees are able to refill their prescriptions early and are able to get 90 days of their maintenance medication prescriptions filled at one time, in order to avoid having to leave home too frequently.
- NJ FamilyCare enrollees are now able to see their doctor, nurse practitioner, mental health practitioner or substance use disorder provider through telehealth, including via phone or video. Members and providers can each be at home when the visit occurs, and the health care provider will be paid the same as if the visit was in-person.
- NJ FamilyCare members who depend on home-based personal care assistance for daily activities like bathing, toileting and other care are able to pay pre-cleared family members to provide these services, given the emergency’s impact on access to services and the increased number of family members at home under the Governor’s order.
- NJ FamilyCare providers and health plans are delivering care and support to our members in unprecedented ways. For example, NJ FamilyCare members who attended medical day care programs that have closed due to the emergency can now receive help with personal care and meals at home.
- Care managers from NJ FamilyCare health plans are proactively reaching out to high risk members to help them access services and to update care plans as needed.
- Transportation to and from medical services is available for NJ FamilyCare members, with appropriate protocols in place for individuals who have symptoms or a positive test for COVID-19.
- Special hospital discharge arrangements are available for NJ FamilyCare members with behavioral health or long-term care needs.
For more information click here.
Need help enrolling?
Good health in everything. Make sure you’re covered.
We’re here to help you and your family enroll in NJ FamilyCare.
Apply from the comfort of your home by:
- Contacting a local Aetna Better Health of New Jersey representative, at 609-819-9590 Monday – Friday 9 AM to 4 PM
- Applying online at njfc.force.com/familycare/quickstart.
- Calling NJ FamilyCare directly at 1-800-701-0710, (TTY: 1-800-701-0720)
- Do you want us to contact you? Complete our contact us form and a local representative will reach out to you.
If you are eligible, you can choose Aetna Better Health of New Jersey as your health plan. To learn more about Aetna Better Health of New Jersey, call 1‑855‑232‑3596, TTY 711.
How is COVID-19 spread?
Human coronaviruses are usually spread from an infected person to others through the air by coughing and sneezing and through close personal contact, such as touching or shaking hands.
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
For more information about the transmission of COVID-19, please see the CDC website.
Is testing for COVID-19 covered?
Aetna Better Health of New Jersey is paying for laboratory tests to screen for COVID-19 effective immediately. There are no copayments for laboratory tests for COVID-19 and prior authorization is not required.
Will members have to pay co-pays for COVID-19 related services?
No. ABHNJ has waived all co-pays for COVID-19 testing and/or screening for the duration of the COVID-19 pandemic.
Is prior authorization required for COVID-19 testing/screening under my plan?
No, prior authorization is not required for the duration of the COVID-19 pandemic.