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Notices and newsletters

We want to help keep you informed about the health plan and other news that's useful to you. Please check back periodically for important notices and updates to the Aetna Better Health® of Maryland plan.


You can stay up-to-date with notices, as well as COVID-19 FAQs, with the information below: 


Learn more about COVID-19 FAQs


Ensuring that we have current information about our network providers’ practices is key to our members locating the right practitioner of care as quickly as possible. Please see the link to the notice for validating and updating necessary practice information below. If you have any questions, please contact us at 1-866-827-2710 (TTY: 711) and select option 2.

Provider data validation (PDF)



The following notice from the Maryland Department of Health and Mental Hygiene refers to two billing issues of concern to the department: balance billing and billing of participants for covered services. 

Member billing notice (PDF)


View our HEDIS webinar recordings


Check out our HEDIS training webinar series (PDF)




Health education tailored to our members’ needs

Aetna Better Health of Maryland provides one-on-one health education for our members who need it. If you believe a member needs health education tailored to their condition, please contact us at 1-866-827-2710 (TTY: 711) and ask for the Special Needs Coordinator.


Baltimore City Health Department provider updates (PDF)


Aetna Better Health of Maryland appointment availability notification (PDF)



Aetna Better Health of Maryland recently changed authorization requirements for various HCPCS and/or CPT codes. These authorization requirements change how claims are processed. There are 31 codes that now require prior authorization. These codes will be reviewed for medical necessity. There are 68 codes that no longer require prior authorization. Please view the listing of codes that no longer require prior authorization.

Authorization changes (PDF)




Additional notices


Electronic prior authorization (PDF)


Inpatient claims submission change (PDF)