Teladoc® connects members with licensed doctors in seconds without the hassle of waiting rooms and traveling to appointments. Teladoc lets members video chat with a doctor 24/7, at no extra cost, to treat common issues like the flu, rashes, acne and more. Members can also set up mental health appointments and talk to a therapist. Our goal is to improve:
Access to outpatient specialty care and psychiatric services to prevent hospitalizations and improve diagnostic timing and accuracy
The capacity to choose ongoing outpatient treatment
You can learn more about the telehealth program when you:
At Aetna Better Health of Maryland, we have experience that our members can count on. We help them live their healthiest lives and offer a variety of specialty services to take care of them.
If our members are expecting a child, our PROMISE Program can help them and their child stay healthy during pregnancy. And take care of them after their child is born. They can earn gift cards for going to appointments. If members sign up for the Text4baby™ service, they’ll text free tips and reminders to help them have a safe and healthy pregnancy.
We’ll help members pay for an annual Boy Scouts or Girl Scouts membership. Boy Scouts will get a copy of Boys’ Life magazine. Girl Scouts will get The Girl’s Guide to Girl Scouting. Scouts will also get one Journey book or a basic uniform, six months after they join.
It’s OK if they’re not a scout. We’ll pay for an annual membership at their local YMCA instead (up to $60 per year). And if their child has asthma, we can help them get a second inhaler to take to school.
If members have asthma, they can earn a:
At Aetna Better Health of Maryland, we take care of our members. They’re covered if they need to see a specialist, have an emergency or are planning to start a family. We also offer a wide range of preventive care services and vaccinations.
Members can skip the crowded waiting rooms and talk to a nurse 24 hours a day, 7 days a week, at no extra cost to them. Nurses can help members find local doctors, understand their medicine and much more. They just have to call Member Services at 1-866-827-2710 (TTY: 711) and say "nurse" to reach a registered nurse.
We make it easy for members to get the medicine they need to feel better. There are no copays or deductibles if their medicine is on our formulary. If they don’t see their medicine on the formulary, you can help them find one that is similar. They can fill their prescription at any pharmacy in our network.
We offer a variety of mental health benefits for our members including:
They can use their behavioral health benefits by calling Optum Health at 1-800-888-1965 .
Our members get the vision care they need through Superior Vision. They’re covered for:
Members can learn more about their benefits by calling Superior Vision, Monday to Friday, from 8 AM to 9 PM, at 1-800-879-6901 .
Adults 21 and older are covered to see Avesis providers in our network. Pregnant women and children can get care from the Maryland Healthy Smiles Dental Program. Members can find a dental provider below or call Member Services for more information.
Our care management team is made up of care managers. They’re nurses, social workers, licensed counselors and other professionals who understand our members’ health conditions and help connect them to the right care. A care manager can teach a member more about their health, help them find a ride to their appointments and more.
Some diseases call for a little extra care. Our disease management program can help members manage chronic conditions like asthma, diabetes, chronic obstructive pulmonary disease (COPD) and more.
Diabetes can be a lot of work to handle alone. Our Diabetes Prevention Program can help members manage their blood sugar. They can go to group meetings and learn more about eating healthy. We’ll also teach members more about exercising and dealing with stress.
To join, members must be at least 18 years old and:
If members qualify for our Diabetes Prevention Program, they can:
Members may be able to get a nonemergency ride if it’s for a medical reason, such as:
First, members should check with their local health department to see if they cover these rides. If they don’t, members can just call us at 1-866-827-2710 (TTY: 711). They should call at least 72 business hours before they need a ride.
We make it easy for members to stay in touch with their health. If they qualify, they can get Lifeline cell service and an Android™ cell phone at no cost. This service includes:
If members already have Lifeline, they can easily to switch to Assurance Wireless®. This is the federal Lifeline cell phone service provider that Aetna Better Health of Maryland uses
Our population health programs can help you live your healthiest life possible. You can get the care you need from our special programs. And get help preventing health issues in the future.
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Other language and format needs
Interpreter services are provided free of charge to members during any service or grievance process. This includes American Sign Language and real-time oral interpretation. If members need something translated into a language other than English, they can call us. We can also provide materials in other formats, too. Like braille, audio CD or large print. And if members need an interpreter for their medical appointment, they can call Member Services 48 hours before their appointment, and we’ll arrange for one to be there.
Teladoc is a trademark of Teladoc Health, Inc.
Android is a trademark of Google LLC.
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