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COVID-19 FAQs

A letter from our CEO

COVID-19: Taking action

 

Dear Valued Partner:

 

We share the same goal: to help people get and stay healthy. We’re your partners in health care, and we act to serve you and the millions of patients who rely on us for their health care needs.

 

In response to the rapidly evolving COVID-19 outbreak, CVS Health® and Aetna® are here to support you with timely answers and information. Through CVS Health and Aetna’s combined resources and your partnership, we can best support your Aetna patients’ health and well-being, ensure their access to medication and remove barriers to care.

 

We’re here to help you help your patients, and we recently announced these resources and enhancements, when applicable. Please note that the following specifically apply to Aetna Better Health® of Maryland’s health plan:

 

  • If you request testing related to COVID-19, there will be no cost sharing for your Aetna Better Health of Maryland patient.

  • Patients won’t have to pay a fee for home delivery of prescription medications from CVS Pharmacy®.

  • We’re waiving early refill limits on 30-day prescription maintenance medications for all Aetna Better Health of Maryland members with pharmacy benefits administered through CVS Caremark®.

  • Aetna Better Health of Maryland members may request early refills on 30-day prescription maintenance medications and request 90-day refills of maintenance medications for all pharmacy benefits administered through CVS Caremark (retail and mail order).

  • Through existing care management programs, Aetna Better Health of Maryland will proactively reach out to your patients who are most at risk for COVID-19.

We continue to work closely with state regulators to coordinate additional guidance for your Aetna Better Health of Maryland patients. Please refer to the FAQs below for additional important information.

 

As the situation continues to evolve, I want to reaffirm that helping your patients achieve their health goals remains our top priority. Thank you for your continued partnership.

 

Best regards,

 

Angelo Edge

 

CEO, Aetna Better Health of Maryland

COVID-19 FAQs for network providers

 

General

Telehealth

Rates and billing

Pharmacy services

Appointment availability notification 

We are happy to help educate your Aetna Better Health of Maryland patients if they contact us for information.

 

Download appointment availability form (PDF)

  

Important provider notices


We want to help keep you informed about the health plan and other news that's useful to you.

 

Please check back periodically for important notices and updates to the Aetna Better Health of Maryland plan.