FAQs

Call Member Services toll free at 1-866-827-2710, TTY 711 to get a new ID card.

Your ID card will list the name and phone number of your PCP. This will be on the front of your ID card. You can also log on to our secure web portal to view this information.

Yes. You can log on to our secure web portal or the free mobile app to submit your request, or call Member Services toll free at 1-866-827-2710, TTY 711 for help. We’ll check if the new PCP is accepting new patients.

If you get a bill, call the provider’s office. Give the staff your insurance information. If you keep getting a bill, please call Member Services for help at 1-866-827-2710, TTY 711.

We use many contracted hospitals. Check the provider search. You can also call Member Services at 1-866-827-2710, TTY 711 to get a current list of our contracted hospitals.

An emergency is when you have a serious medical problem. This means you’re in danger of lasting harm or dying. If you have an emergency, go to the nearest hospital or call 911.

Yes. If you have an urgent care need, call your PCP. At night or on weekends or holidays, your PCP’s answering service will take your call. Your PCP will call you back and tell you what to do.