Provider inquiries

For provider support questions regarding Aetna Better Health of Kentucky, contact Provider Relations at 1-855-454-0061 or by email at kyproviderrelations@aetna.com.


Do our members need Disease Management or Case Management services?
Aetna Better Health of Kentucky offers Disease Management (DM) programs to your patients with asthma, diabetes, congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), and chronic renal disease (CRD).

These programs can assist your patients to better understand their condition, update them on new information on their condition and provide them with assistance from our staff to help them manage their disease. These programs are designed to reinforce your treatment plan for your patient.

Aetna Better Health of Kentucky members are automatically enrolled when they are identified with one of the above conditions. If you would like to enroll a patient in our DM program or have questions about our program please let us know.

The DM program provides the following services.

  • Aetna Better Health of Kentucky nurses and other health care staff will work with your patients to understand how they can best manage their condition and will periodically evaluate their health care status.
  • Patients will receive informational newsletters which provide updates on a variety of conditions.
  • Educational and informational materials will be provided to your patients to help them understand and manage the medications you prescribe and the importance of regularly scheduled visits with your office.

Aetna Better Health of Kentucky offers a Case Management (CM) program that can work with your patients to achieve their optimum level of wellness, functional capability, and to identify appropriate providers and facilities. High-risk obstetrics and neonatal concerns are also managed in case management. These programs help patients care for themselves through education, health coaching, and special care.

If you have patients that need disease management or case management or you have any question about these services, call Member Services at 1-855-300-5528, 7 a.m. to 7 p.m. ET, Monday through Friday, and ask to speak to a case manager. Involvement in the CM and DM program is voluntary. Members do have the right to opt out of DM or CM programs at any time.