Care Management

Our case management staff of registered nurses and social workers are here to help you. They will assist you in understanding your illnesses and better ways to take care of yourself.

We can help you find a medical home where you can receive most of your medical care or assist with scheduling a doctor’s appointment. We will contact you if you have special health care needs and assign a case manager to work with you. Our case managers can help you find ways to keep your condition under control so you don't have to visit the emergency room when you start to feel ill.

We are here to help you to stay healthy.

If you would like more information, contact Member Services toll free at 1-855-300-5528, Monday through Friday, 7 a.m. to 7 p.m., ET (TTY 711).

Destination: Health program now offered

Aetna Better Health of Kentucky, A CVS Health Company is partnering with Metro United Way to grow the United Community Network to help you and your family connect to the resources you need to be healthy.

Destination: Health Gets you connected!

Our Care Manager can help you connect with local community services that can help get:

  • Housing
  • Local doctors
  • Public safety
  • Healthy food
  • Education
  • Transportation

To learn how this program can help you and your family, contact your care manager or Member Services toll free at 1-855-300-5528, Monday through Friday, 7 a.m. to 7 p.m., ET (TTY 711).