For members

Thank you for choosing Aetna Better Health for your health coverage

Based on a recent legal decision, changes to Medicaid under Kentucky HEALTH will not begin on July 1, 2018 as planned. Find out how this may impact you below.

At this time, your medical benefits will continue as they are today with no change. However, if you received a notice saying you could access vision and dental services through a My Rewards Account, you will not have access to dental and vision benefits.  The legal decision has stopped the ability to use the My Rewards dollars in order to purchase dental and vision services.

You are not required to do anything at this time. You and your eligible family members can continue to access medically necessary and preventive healthcare services. If you have already paid your premium, you will receive further information from Aetna Better Health of Kentucky.

The Kentucky HEALTH program offers support and resources for those interested in improving their incomes and health.  This ruling does not threaten the opportunities Kentucky HEALTH has already created. We look forward to offering these new resources to Kentuckians on a voluntary basis. 

You can log on to http://citizenconnect.ky.gov/ to take free online courses about health skills, life skills, and work skills. You can also visit http://KCC.ky.gov to find a career center near you, where a coach can help you find training, education, and job opportunities in your area.

 

Thank you for allowing us to be a part of your healthcare team. 

Our health plan is designed to help you be healthy.

Our Member Services department is here for you. You can call us with questions at 1-855-300-5528 (TDD: 1-800-627-4702 or TTY: 711). We can answer your questions about:

  • ›Benefits under your plan
  • ›Finding a doctor or other providers
  • ›Health care services

Secure member portal

On our secure member portal you’ll find your personal health data. Your personal health record will include:

  • ›Recent claims and lab tests
  • ›How to locate a provider
  • ›Links to useful tools
  • ›Health information
  • ›Wellness tools
  • ›Calendar reminders

Translation or interpreter services

If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This service is free. Tell your doctor that you need a spoken language translator or sign language help and he or she will contact us. If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you. If you have a hearing impairment, you may use either TTY or TDD services (TTY users dial 711, TDD users dial 1‑800‑627‑4702).