Communication methods/language assistance
Whether it's a routine visit or you’re prescribing a long-term treatment plan, language shouldn’t be a barrier. That’s why we offer interpretation services in multiple languages, free of charge to help our members.
If you have a patient who is an Aetna Better Health Premier Plan member and does not speak English, we can help find a telephone or sign language interpreter at no cost to you or your patient. You can also use our interpretation line for real-time translation services during a member’s visit.
If you have Aetna Better Health Premier Plan members who need translation services, ask them to call Member Services 1-866-600-2139.