Frequently asked questions

Frequently asked questions from Premier Plan members

A: Aetna Better Health Premier Plan (Medicare-Medicaid plan) is one plan that covers all health care needs for dual-eligible members (members who qualify for both Medicare and Medicaid). Dual-eligible members must also live in Cook, DuPage, Kane or Will counties. It is easy and convenient. You have one place to call for answers to your questions. You have one ID card to carry.

Aetna Better Health Premier Plan (Medicaid-only) is a Medicaid-only plan for dual-eligible members who choose to opt out of the Medicare portion of their health plan. Dual-eligible members must also live in Cook, DuPage, Kane or Will counties.

Aetna Better Health of Illinois (Integrated Care Program) is for adults with a disability ages 19 through 64 or adults age 65 and above. They qualify for Medicaid, but not Medicare. Members must live in one of these counties: Suburban Cook (ZIP codes that don't begin with 606), DuPage, Kane, Kankakee, Lake and Will.

If you’d like to find out how to join Aetna Better Health of Illinois or Aetna Better Health Premier Plan, please call the Illinois Client Enrollment Services at 1-877-912-8880 (TTY: 1-866-565-8576).

To find out if you meet eligibility and income requirements for these plans, call the Illinois Client Enrollment Services at 1-877-912-8880 (TTY: 1-866-565-8576).

A: You can check our formulary to find out. This is a list of covered drugs.

View the list for Aetna Better Health Premier Plan (Medicare-Medicaid plan) members.

A: You can use our searchable provider directory to find a provider that is right for you. You can search by specialty, location and more.

A: Call your care manager or call Member Services at 1-866-600-2139 (TTY: 711), 24 hours a day, 7 days a week. 

Aetna Better Health Premier Plan offers transportation help for our members. To learn more, call Member Services at 1-866-600-2139 (TTY: 711), 24 hours a day, 7 days a week.

If you have questions about your plan, call Member Services at 1-866-600-2139 (TTY: 711), 24 hours a day, 7 days a week.