Health Risk Assessment
Every new Aetna Better Health member will get a health survey call from us. During this call you will be asked health questions. These questions will help us better serve you. Your answers are private.
A Care Manager uses this information to provide you with health related education. This education material may be mailed to you about a specific condition you have. You may also get a call from an Aetna Better Health Care Manager. The goal of these materials and calls is to help you stay healthy.
If you do not want a telephone health survey, call Member Services to receive a copy by mail.
Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371
Florida Healthy Kids Member Services at 1-844-528-5815 Monday through Friday, 7:30 a.m. - 7:30 p.m. Eastern Time, TTY 711