Provider services

A Provider Service representative will be assigned to your facility. Your representative serves as your primary point of contact with our plan. Your representative will share important information and assist you with any administrative or operational concerns. Our Provider Services Representatives are available by phone or email to support all providers.

Our Provider Relations representatives are responsible for the overall management of the Aetna Better Health Network. The team will work to:

  • Educate providers on administrative policies and procedures
  • Communicate changes and updates that assist providers in the efficient administration of our plans
  • Advocate on behalf of our providers to resolve issues
  • Manage changes to the demographic information of participating providers