For providers

Welcome providers

Aetna Better Health of California is proud to have been chosen by the Division of Health Care Financing and Policy to participate in the State of California’s Medicaid Managed Care Program. We will arrange for care and services by specialists, hospitals, and providers including member engagement, which includes outreach and education functions, grievances and appeals.  

The goals of Aetna Better Health of California’s plan are to:  

  • Create a person-centered care management approach to improve the quality of care members receive  
  • Comprehensively manage benefits across the continuum of care, including social and community services  
  • Integrate services for all physical, behavioral, long-term care, and social needs  

Aetna Better Health of California is offered in the following counties:
Sacramento and San Diego Counties  

Our network in these areas is made up of doctors, hospitals, pharmacies, and providers of long-term and community-based services and supports. Care Managers and Care Teams will help members receive the services that they need.  

Our ability to serve our members well is dependent upon the quality of our provider network. Our providers are the cornerstone of our service delivery approach. By joining our network, you are helping us achieve our goal of providing our members with access to high quality health care services.  

We hope you find the information on this site to be useful. Should you have any questions or concerns, contact us directly at 1-855-772-9076 or via email at: CaliforniaProviderRelationsDepartment@Aetna.com.  

Sincerely,  

Provider Relations Staff  
Aetna Better Health of California 

Together we can improve health care quality

At Aetna Better Health of California, we value our provider partners. We want to work with you to provide timely, safe and effective health care to our members. We are committed to making sure our providers receive the best and latest information, technology and tools available to ensure their success and their ability to provide for our members.

Good communication among our providers and our plan administrators is key to the delivery of quality health care services to our members. Please don’t hesitate to contact us any time with any questions you have.

On this site, you’ll also find:

  • Information about clinical practices
  • The forms and resources you need
  • The latest provider news and notices

Provider Relations Representatives

We're here to help. You can contact your provider relations representative for help. He or she can schedule a visit to answer questions about:

  • Enrollment
  • Credentialing
  • Secure web portal navigation

Contact our provider relations department at 1-855-772-9076 for more information.