Evidence of Coverage (handbook)

Your member evidence of coverage (handbook) is your go-to resource

It is a wealth of information to help you get the care you need. Please take time to look through the evidence of coverage to learn about your benefits. You’ll find:

  • Aetna Better Health of California phone numbers
  • How to get health care services
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • How to get help with appointments
  • How to find a doctor or a pharmacy

You also can get member materials in other languages or formats such as Braille, large size print or audio. We provide these materials at no cost. Just call our Member Services Department at 1-855-772-9076, TTY 711.

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