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Getting started with your plan

Welcome to Aetna Better Health® of California. We have many tools and resources that help you get the most out of your health plan.

GO TO:

Have a question?

You can call Member Services at
1-855-722-9076 (TTY: 711).

Still need help?

Understand and use your benefits

Understand and use your benefits

Using your Aetna Better Health of California benefits and services is easy. You have access to things like preventive care, emergency care, pregnancy-related services, nursing home care and more. All you need to do is bring your Aetna Better Health ID card and your Medi-Cal Benefits Identification Card (BIC) to your appointment. Here are some pages that will help you understand and keep your benefits:

Find providers and pharmacies

Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from, and there are many ways to search for one.

 

If you’re already seeing a doctor outside our network for treatment, you may be able to continue for a period. Learn more about our continuity-of-care program.

Search our network

Get help in an emergency

Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical attention:

Access the Member Portal

When you log in or create an account for our Member Portal log-in, you unlock the ability to do so much more with your health plan. You can manage your Medi-Cal plan benefits and your health goals from anywhere. You can also handle many aspects of your plan by sending a secure message through the Member Portal.

Using your Member Portal

 

Look for the “Contact us” link in the middle of the page. You’ll have access to:

Member Services

You can call Member Services anytime with questions.

Replacement cards

You can get a new Aetna Better Health of California member ID card if you lose your old one.

Provider changes

You can change your Medi-Cal provider or specialist from anywhere.

Information updates

You can update your account information at any time.

Request forms

Access request forms like the pharmacy exception request form.

Health information

You can request information about any health condition.

Download our Aetna Better Health app

Get access to all the benefits of the Member Portal on the go. You can check out health resources, send questions to Member Services and more. You can download the app from the App Store® or the Google Play™ store.

Find helpful resources

Are you looking for help finding a provider? Or for help locating services in your community? We’re here to help you get the answers you need.

 

Get the most out of your plan

Member Advisory Committee

Health and wellness

 

Access the MyActiveHealth℠ website

 

You deserve to live a happy, healthy life. And we can help. MyActiveHealth is a health assessment tool that makes it easy to take charge of your health. You can access this free feature by signing in to the Member Portal. Next, click "Tasks” and choose “Manage My Health.”

 

From there, you’ll be able to find:

Health surveys and records

You can keep track of your medical history and get healthy living tips based on your survey answers.

Videos and podcasts

Learn more about health, your health plan and other wellness topics.

Healthy lifestyle programs

They can help you meet all your goals, like quitting smoking, eating healthy, managing stress and more.

You can call 1-855-231-3716 to request a printed copy of the health survey. You can also get printed information on health conditions and wellness topics.

 

Get language assistance

 

 

For language services, please call the number on your member ID card and request an operator.

 

For our non-discrimination notice and other language assistance:

Español | 中文 | Tiếng Việt | 한국어 | Kreyòl Ayisyen | Русский | العربية | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | other languages…

 

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